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Refund Policy
Eligibility
Refund requests may be reviewed for confirmed fulfillment issues such as damaged items, incorrect items, or undelivered orders with valid order records.
How to Report an Issue
Customers should report issues as soon as possible after delivery attempt, including order ID, issue details, and supporting photos when relevant.
Review and Resolution
Our support and operations teams review each case. Depending on the case, resolution may include replacement, partial refund, or full refund.
Refund Timing
Approved refunds are processed through the original payment channel where available. Processing times depend on payment providers and bank settlement timelines.
Support Contact
For refund and order support, contact +998 94 524 4680 or email [email protected].